Refund policy

Every Mudline Throttle item is printed just for you after you order. That keeps waste down, but it also means we handle refunds a little differently from a big-box store. Here's the short version.

DAMAGED, DEFECTIVE, MISPRINTED OR WRONG ITEM? WE'LL MAKE IT RIGHT.
Email us within 21 days of delivery with your order number and a clear photo of the problem. We'll send you a free replacement or a full refund, whichever you prefer. You don't need to send anything back.
If several items in your order have the same problem, please send one photo that shows all of them together.

WRONG SIZE, COLOR, OR CHANGED YOUR MIND?
Because each item is made to order, we can't accept returns or exchanges for wrong size, wrong color or a change of mind. Please check the size chart on each product page before you order. If you're between sizes, size up.

LOST PACKAGE
If your order hasn't arrived 30 days after it ships (45 days for international orders), email us within 5 days after that and we'll send a free replacement or a refund. Before you write, please check with your local post office and neighbors, since packages are sometimes held for pickup.
Please double-check your shipping address at checkout. We ship to the address you enter. If a package is lost or returned because the address was wrong or incomplete, we can reship it, but you'll need to cover the cost of the new item and its shipping.

CANCELLATIONS
Orders go into production quickly, so if you need to cancel or change something (including your address), contact us ASAP, ideally within 24 hours of ordering. If production hasn't started, we'll cancel and refund you in full. Once your item is being printed, we can't cancel it.

HOW REFUNDS ARE PAID
Approved refunds go back to your original payment method. Your bank may take a few business days to show the refund.

CONTACT US
Email Mudlinethrottle@gmail.com with your order number and we'll get back to you as soon as we can.